Circumstances changed and the bed box was not needed anymore one week after buying. Still unopened in the original box, not accepted for return. Tried to sell it and realised that official Stokke has higher prices than other shops and I can’t even resell it without a massive loss. Awful experience. Rip off. Shame on Stokke and making money this way.
Thank you for your feedback. Our aim is to ensure customer satisfaction, and we are sorry to hear that we didn't meet your expectations in this situation.
Regarding your unopened Jetkids bedbox, have you contacted our aftersales team to discuss your situation? They might be able to assist you with potential solutions or clarify our return policy.
We appreciate your feedback and would like to work towards a resolution to improve your experience.
Please feel free to reach out to us via email at firstname.lastname@example.org
Lost the mattress and can’t buy it now
JetKids™ by Stokke® Bedbox™
We used it for a long haul 24 hour flight for our just turned 3yo and while it rides well, it’s not sturdy enough, especially for the price! The lid decided to not click on properly during the journey, so would spill if tipped. The wheel wouldn’t drive straight by the end of the trip either so tipped more frequently. The mattress isn’t appropriate for a fidgety toddler, rolls up and slides around. Not enough room inside for snacks and activities on long haul, just short trips. Doesn’t fit that well in overhead luggage - lots of juggling peoples stuff. Finally got her to sleep and resting her feet on it, which did look comfy for her, then turbulence meant we had to stow it away immediately and she woke up 🤪🙄. Seriously not worth the cash or worth lugging it around. Basically an expensive footrest, ‘bed’ is a definite stretch!
Hi Olivia, thank you for taking the time to share your review with us! We are sorry to hear of your recent experience. It sounds like your BedBox is experiencing some strange things. We suggest that you lodge a warranty claim via the portal for your recent purchase, so that you can ride on smoothly on your next trip! We understand that you may have a lot of carry on for toddlers for long haul trips, which is why Stokke have also designed an expandable Crew Backpack to provide extra storage for those who need it (it also hooks onto the BedBox for convenience). Please do not hesitate to reach out to us may you have any further questions. Hope you will have a smooth flight next time without turbulence!
Transform your family travels with this premium ride-on suitcase
*Check individual airline guidelines for usage policies.
The BedBox™ is a premium, and the world's only, ride-on suitcase for children with an inflight bed or leg-rest feature. This travel essential combines Scandinavian style and aviation inspired design with practical features for the entire journey, and allows your child to rest comfortably or sleep during long and short haul flights.
Fun and functional with ample storage, the BedBox™ holds your child’s must-haves. Once packed, let your little one ride it (or pull it) through the airport terminal for stress-free transport. Once the seat belt sign is off, transform the BedBox™ from a suitcase to a bed in 5 simple steps. The ride-on suitcase is for children 3-7 years, and the bed feature is best suited for children over 2 years. Officially approved by many airlines.
Before you go
• Personalise the BedBox™ with the stickers included
• Spacious interior to store essentials for the journey
• NEW FEATURE: Practical storage room inside the lid
• Shock absorbing front swivel wheels allows excellent manoeuvring
• Multi-purpose adjustable strap allows for carrying or pulling of the BedBox™
• Top handle for child to hold while riding
• Tired feet can rest on the comfortable foot ledge
• For use in planes, trains and ferries, where a seat extender is convenient
• Universal and fits most standard economy seats in aircrafts
• The extendable lid elongate the seat to create a larger surface area
• Mattress and soft side panels create a comfortable space on the seat
• Seat belt can be used whether lying down or sitting upright
|Product dimensions (length x height x width) in cm/in:
|46 x 20 x 36cm (18.11 x 7.87 x 14.17 in)
|Product weight in kg/lbs:
|3,3kg (7.2 lbs)
|20 litres (5.3 gallons)
- Mattress and side panels
- Adjustable strap
- Two sheets of decorative stickers