Privacy Policy 

Henzoll PTY LTD trading as Stokke Australia Privacy Policy 

This Privacy Policy describes how Henzoll PTY LTD (trading as Stokke Australia) ("we", "our", or "us") collects, uses, stores, and shares your personal information when you visit or make a purchase from www.stokkeshop.com.au (the “Site”). 

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including: 

• Your web browser, 

• IP address, 

• Time zone, 

• Cookies installed on your device, 

• Pages viewed, 

• Websites or search terms that referred you to the Site, 

• Interactions with the Site. 

We refer to these details as “Device Information.” 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect: 

• Your name, 

• Billing address, 

• Shipping address, 

• Payment information (including credit card numbers, AfterPay, ApplePay, Shop Pay, and Google Pay), 

• Email address, 

• Phone number. 

We refer to this as “Order Information.” Together, Device Information and Order Information are referred to as “Personal Information.” 

2. How We Use Your Personal Information

We use the Personal Information we collect to: 

• Fulfill orders placed through the Site, 

• Process payment information, 

• Arrange for shipping, 

• Provide invoices and order confirmations, 

• Communicate with you, 

• Screen orders for potential risk or fraud, 

• Provide information or marketing relating to our products or services, 

• Improve and optimize our Site, 

• Generate analytics about how customers browse and interact with the Site, 

• Assess the success of marketing and advertising campaigns. 

Consequences of Not Providing Personal Information: If you choose not to provide certain Personal Information, we may not be able to process your orders, provide customer support, or communicate with you effectively. 

Access and Correction: You may access the Personal Information we hold about you and request correction of any inaccuracies by contacting us at the details provided below. We will take reasonable steps to ensure that your Personal Information is accurate, up-to-date, and complete. 

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For example: 

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here. 

• We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can opt out of Google Analytics here. 

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or lawful request for information, or to protect our rights. 

Cross-Border Disclosures: Some of our third-party service providers are located overseas. Your Personal Information may be transferred to, and stored in, countries outside of Australia. We will ensure that any overseas recipients of your Personal Information comply with applicable data protection laws. 

4. Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works and how to opt out, visit the Network Advertising Initiative’s educational page here. 

You can opt out of targeted advertising from: 

• Facebook here, 

• Google here. 

You can also opt out of some services through the Digital Advertising Alliance’s opt-out portal here. 

5. Data Retention

We will retain your Order Information for our records unless and until you request that we delete this information. Please contact us if you wish to have your data removed. 

6. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect information from individuals under 18. If we become aware that we have collected personal information from a minor, we will take steps to delete it. 

7. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any updates by posting a prominent notice on our Site. 

8. Contact Us

For more information about our privacy practices, questions, or complaints, please contact us: 

• By email at info@henzoll.com.au, 

• By mail at Suite 611, 7 Railway Street, Chatswood, NSW, 2067, Australia. 

We will investigate and resolve any complaints regarding our privacy practices promptly and fairly. 

 

Cookie Policy 

Henzoll PTY LTD trading as Stokke Australia Cookie Policy 

This Cookie Policy explains how Stokke Australia, operated by Henzoll PTY LTD ("Stokke", "we", "us", or "our"), uses cookies and similar technologies on www.stokkeshop.com.au (the "Site"). 

What are cookies and similar technologies? 

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They allow the website to recognize your device and remember certain information about your visit, preferences, and actions. Other similar technologies include JavaScripts and web beacons, which work together with cookies to collect and store information. 

How does Stokke use cookies? 

Stokke uses cookies for various purposes, including: 

• Functional cookies: Essential for the technical operation of the website, such as remembering your shopping cart contents, language settings, and facilitating login to your account. 

• Analytical cookies: Help us understand how visitors interact with our website by collecting information on page views, user navigation, and error messages. This helps us improve site performance and usability. 

• Advertising or tracking cookies: With your consent, used to deliver relevant advertisements and promotional content, measure the effectiveness of marketing campaigns, and track interactions with advertisements. 

Types of cookies we use: 

Below is a list of specific cookies used on our website, their type, and their purpose: 

Cookie	Domain	Description	Duration	Type
keep_alive	stokkeshop.com.au	Keeps the user's session active on the website, preventing automatic logout during inactivity.	1 hour	Necessary
secure_customer_sig	stokkeshop.com.au	Used in connection with customer login by Shopify.	1 year	Necessary
localisation	stokkeshop.com.au	Stores user preferences for language and region.	1 year	Necessary
cart_currency	stokkeshop.com.au	Remembers the user’s country of origin and transaction currency.	14 days	Necessary
_tracking_consent	.stokkeshop.com.au	Stores user preferences for privacy rules in the visitor's region.	1 year	Necessary
_cmp_a	.stokkeshop.com.au	Used for consent management, helping websites comply with legal requirements.	1 day	Necessary
_shopify_y	.stokkeshop.com.au	Associated with Shopify's analytics suite.	1 year	Analytics
_shopify_s	.stokkeshop.com.au	Associated with Shopify's analytics suite.	1 hour	Analytics
_orig_referrer	.stokkeshop.com.au	Used in connection with shopping cart by Shopify.	14 days	Analytics
_landing_page	.stokkeshop.com.au	Tracks landing pages by Shopify.	14 days	Analytics
baMet_visit	stokkeshop.com.au	No description available.	1 hour	Other
baMet_baEvs	stokkeshop.com.au	No description available.	1 minute	Other
_shopify_sa_t	.stokkeshop.com.au	Used for marketing & referrals by Shopify.	1 hour	Analytics
_shopify_sa_p	.stokkeshop.com.au	Used for marketing & referrals by Shopify.	1 hour	Analytics
ga*	.stokkeshop.com.au	Stores and counts page views by Google Analytics.	1 year 1 month 4 days	Analytics
_ga	.stokkeshop.com.au	Calculates visitor, session, and campaign data, tracking site usage for analytics reports.	1 year 1 month 4 days	Analytics
shopify_pay_redirect	stokkeshop.com.au	Enables secure online payment and checkout by Shopify.	1 hour	Necessary
_gid	.stokkeshop.com.au	Stores information on website usage and creates an analytics report by Google Analytics.	1 day	Analytics
_gat	.stokkeshop.com.au	Restrains request rate to limit data collection by Google Universal Analytics.	1 minute	Performance
__kla_id	stokkeshop.com.au	Collects information on visitor behavior and newsletter subscriptions by Klaviyo.	1 year 1 month 4 days	Analytics
XSRF-TOKEN	preordermanager.amai.com	Enhances security by preventing cross-site request forgery.	2 hours	Necessary
preorder2_session	preordermanager.amai.com	No description available.	2 hours	Other
_fbp	.stokkeshop.com.au	Displays advertisements on Facebook or digital platforms powered by Facebook after website visit.	3 months	Analytics
request_method	api2.judge.me	No description available.	session	Other
soundestID	.stokkeshop.com.au	Determines if a visitor is new or returning by Omnisend.	session	Analytics
omnisendSessionID	.stokkeshop.com.au	Sets a unique ID for the session, collecting visitor behavior information for statistics by Omnisend.	1 hour	Analytics
__cf_bm	forms.soundestlink.com	Supports Cloudflare Bot Management.	1 hour	Necessary
omnisendShopifyCart	.stokkeshop.com.au	No description available.	session	Other
_pay_session	shop.app	Enables secure checkout and payment functions by Shopify.	session	Necessary
PHPSESSID	giftregistry.aaawebstore.com	Stores and identifies a user's unique session ID to manage user sessions.	session	Necessary

Managing cookies: 

You can control and manage cookies in various ways. Most web browsers allow you to: 

• Disable cookies: Set your browser to refuse all cookies or only certain types. Note that this may affect your ability to use all features of our website. 

• Delete cookies: Delete cookies already stored on your device. 

• For more information on managing cookies, visit the help or settings section of your browser. 

Third-party cookies: 

We may also use cookies provided by third parties for advertising and analytical purposes. These cookies are subject to the privacy policies of these third parties. 

Changes to this Cookie Policy: 

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Cookie Policy periodically for any updates. 

Contact Us: 

For more information about our privacy practices or cookie policy, or if you would like to make a complaint, please contact us: 

• By email at info@henzoll.com.au  

• By mail at PO Box 1631, Chatswood NSW, 2057, Australia. 

Last updated: August 2024