Dear Tim,

Thank you for taking the time to share your feedback with us. We apologise for any inconvenience you may have experienced with your recent purchase of our metal bars.
We would like to clarify that the screws are not included with the product, as indicated on our website.

However, we do sell screwbags separately to accommodate our customers who need to purchase screws separately. We apologise if this information was not clear or if it caused any confusion.

Regarding the pack of screws, we understand that you only needed two screws and that purchasing a whole pack may seem like a waste. However, we offer to ensure that our customers have enough screws to install our products securely and safely. We apologise if this was not the ideal solution for you.

We always strive to provide excellent customer service and we regret any miscommunication that may have occurred. We would be happy to assist you further if you have any additional questions or concerns.

Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

Best regards,
Stokke AU Online Team